Terms and conditions
Last updated: 05/09/2025
These Terms and Conditions govern all purchases made through the website www.lesdiamantsrouges.com, operated under the brand name "Les Diamants Rouges", a registered DBA of The Loredana L House LLC, based in New Mexico, USA.
By placing an order, the customer acknowledges having read and accepted these Terms without reservation.
1. Products
The items offered on our website are high-quality fashion pieces created on demand. Each item is made exclusively for the customer after the order is confirmed. The photos and descriptions provided aim to present the products as accurately as possible. However, slight variations may occur due to lighting or screen settings.
2. Prices
All prices are in US dollars (USD). No taxes (including VAT) are applied at this stage, as our activity is currently limited to shipments within the United States.
Shipping costs, if applicable, are clearly indicated before the order is confirmed.
3. Order Process
Orders are placed exclusively online. After payment confirmation, the customer receives an email summarizing the details of the order.
Les Diamants Rouges reserves the right to refuse or cancel an order for legitimate reasons (payment issue, item unavailable, suspicious transaction, etc.).
4. Payment
Payments are made via secure providers such as Stripe or PayPal. Payment must be made in full at the time of the order.
5. Shipping
Orders are fulfilled through trusted partners specialized in on-demand production and logistics.
Processing time may vary depending on the product but generally ranges from 2 to 7 business days.
Delivery time varies by destination but is typically between 3 to 8 business days within the United States.
Les Diamants Rouges is not responsible for delays caused by the carrier or external circumstances (weather, customs, etc.).
6. Availability
Our collections are produced in limited quantities. If an item becomes unavailable after your order, we will inform you and offer a refund or an alternative if applicable.
7. Intellectual Property
All content on this website — including texts, visuals, logos, and designs — is the exclusive property of The Loredana L House LLC or used with appropriate rights, licenses, or permissions.
Original creations are protected under applicable intellectual property laws.
Any reproduction, modification, or use without prior written consent is strictly prohibited.
8. Return Policy
Each Les Diamants Rouges creation is carefully made to order, exclusively for you.
Due to the personalized nature of our production, we do not accept returns or exchanges for personal convenience (such as change of mind, incorrect size selection, or any modification requested after order confirmation).
However, if your order presents a manufacturing defect or a processing error, please contact us within 7 days of receiving your item.
Kindly include clear photos and a description of the issue at: support@lesdiamantsrouges.com.
We are committed to reviewing each request with care and professionalism.
(For more information, see our full Return Policy page.)
9. Limitation of Liability
Les Diamants Rouges shall not be held liable for any indirect damage resulting from the use of the website or from the purchase of products, including but not limited to loss of profit, missed opportunity, or business interruption.
10. Governing Law and Jurisdiction
These Terms and Conditions are governed by the laws of the State of New Mexico, USA. Any dispute relating to their interpretation or execution shall fall under the exclusive jurisdiction of the competent courts of New Mexico.
